Privacy Policy
The Veritas Change (referred to as "we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and engage in our specialist counselling services.
Information We Collect
We collect information primarily to provide our specialised services, manage appointments, and communicate professionally.
A. Information You Provide Directly:
-
Contact Data: Name, email address, phone number, and physical address, typically collected when booking an initial session or submitting an inquiry form.
-
Service Data: Information related to your service engagement, including session notes, behavioral assessments, progress reports, and payment status. This data is treated with the highest level of confidentiality, subject to ethical standards and legal requirements (see Section 3).
​
B. Information Collected Automatically (Website Use):
When you visit our website, we may collect non-identifiable data via standard analytics:
-
Usage Data: Information about how you use the site (e.g., pages viewed, time spent on the site, links clicked).
-
Technical Data: IP address, browser type, operating system, and referral source.
-
Cookies: We use cookies and similar tracking technologies to analyze website traffic and optimize user experience.
How We Use Your Information
We use the information we collect for the following essential purposes:
-
Service Delivery: To schedule, confirm, and conduct specialist counselling sessions.
-
Communication: To respond to inquiries, send appointment reminders, and provide professional follow-up related to your service.
-
Service Improvement: To analyze website usage trends and improve the structure and content of our website and service offerings.
-
Legal & Ethical Compliance: To maintain records required by professional and legal bodies and to comply with ethical standards regarding client care and confidentiality.
Your Rights
Depending on your location and applicable laws, you may have the right to:
-
Access: Request a copy of the personal data we hold about you.
-
Correction: Request that we correct any inaccurate or incomplete data we hold about you.
-
Withdraw Consent: Withdraw any consent previously given for the processing of your personal data.
-
Deletion: Request the erasure of your personal data, subject to legal and ethical obligations (e.g., professional record-keeping standards).
To exercise any of these rights, please contact us using the contact information provided below.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
-
Email: portia.theveritaschanges.com